FAQs
Orders & Shipping
Orders typically take 1–3 business days to process before shipping.
Our delivery takes 5–8 business days after processing.
Weekends, holidays, and customs inspections may occasionally cause delays. In worst case scenarios and busy periods, processing and shipping might take longer than listed above.
If your tracking shows delivered but it hasn't reached you, get in touch and we'll look into it for you right away.
If your order hasn’t shipped yet, we can usually update your address.
Once an order has shipped, changes are no longer guaranteed.
Returns & Exchanges
We accept returns within 100 days of delivery.
To be eligible for a return, the watch must be unworn and returned in its original packaging.
To start a return, please contact our support team with your order number.
Yes, exchanges are available for different models or colors.
Contact our support team to arrange an exchange.
Warranty & Product Issues
Yes, all watches are covered by a 24-month warranty against manufacturing defects.
The warranty covers movement issues, clasp malfunctions, and manufacturing defects.
It does not cover normal wear and tear, accidental damage, or water damage beyond the watch’s resistance rating.
Please contact support with a photo or short video of the issue.
Our team will review your claim and advise on the next steps. If it is damage from a product defect, you might be eligible for a replacement through our warranty.
Contact our support team immediately with photos or details.
We’ll arrange a replacement or send the missing or correct item.
How do I maintain my watch?
- Store your watch in a dry place when not in use.
- Avoid extreme temperatures and strong magnetic fields.
- Clean it regularly with a soft cloth.
- For bracelet adjustments, use a link remover or visit a local jeweler.