Refund policy
We offer a 100-day return policy. You have 100 days from the date your order is delivered to request a return.
To be eligible, your watch must be in the same condition you received it — unworn and unused, with all original packaging included. Proof of purchase is required. To start a return, contact our support team at info@bernardbinbond.com with your order number. If your return is approved, we'll send instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.
Return shipping. Returns are sent to our overseas fulfillment center. Return shipping costs are the responsibility of the customer and are non-refundable. Because returns are shipped internationally, this cost can be significant. We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.
Refunds. Once we have received and inspected your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days of approval. It may take an additional 2–3 business days for your bank or payment provider to process and display the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our support team. Partial refunds are available: if you return part of a multi-item order, we will refund the returned item(s).
Damaged, defective, or incorrect items. Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. Include clear photos of the issue so we can evaluate the situation and arrange an appropriate solution, such as a replacement or correction.
Delivery issues. Refunds are not issued for packages marked as delivered by the carrier but not received by the customer. If shipping protection was selected at checkout, our support team will assist you with the claim process. If shipping protection was not included, we recommend contacting the carrier directly to inquire about the delivery status. We are not responsible for orders shipped to an incorrect address provided by the customer at checkout; if an incorrect address results in an unsuccessful delivery or returned package, additional shipping costs or a restocking fee may apply before a replacement can be dispatched.
For any questions regarding returns or refunds, contact our support team at info@bernardbinbond.com.
Warranty
All watches are covered by a 24-month limited warranty from the date of delivery. This warranty covers manufacturing defects and faults in the internal movement, hands, or other components that fail under normal use. It is intended to ensure that your watch functions as expected and to protect against defects that arise from the production process.
What is not covered. The warranty does not cover damage resulting from normal wear and tear, including but not limited to scratches, dents, discoloration, or wear to the case, bracelet, clasp, glass, or coating over time. It does not cover damage caused by misuse, accidents, impact, improper handling, unauthorized repairs or modifications, exposure to extreme conditions, or failure to follow basic care instructions. Water damage is not covered if the watch has been exposed beyond its stated water resistance rating. Battery replacement is not covered, as battery life varies depending on usage and storage conditions. The warranty does not apply to issues caused by external factors such as magnetism, chemicals, or environmental exposure.
Making a claim. To make a warranty claim, contact our support team within the warranty period and provide your order number along with a clear description and photos or video of the issue. Once the claim is reviewed and approved, we will determine the appropriate solution, which may include repair, replacement, or an alternative resolution at our discretion. In some cases, we may recommend having the watch inspected by a local watch specialist.
The warranty applies only to the original purchaser and is non-transferable. Any repaired or replacement watch provided under warranty does not extend or renew the original warranty period.